How to create a support ticket?
Using Answer bots:
Click on "Support" button present in the bottom right corner of your screen, and click "Get in touch".
This displays an option that says "Leave a message". In case there is an agent online, you will also get an option that says "Live Chat". This helps you to get directly get in contact with the agent over chat.
Clicking on "Leave a message" opens up a form in the answer bot itself. You need to fill in the details of the issue faced. It is recommended to add screenshots, logs and other descriptions, as it would help our team to understand, analyse and get your issues resolved faster.
Using Submit a Request button:
You can submit a request in two methods:
- Using the button at the top of the help center page.
- Using the link at the end of each article.
Clicking on "Submit a Request" you are re-directed to a form where you can fill in your email address, details of the issue and other available information such as Screenshots, Logs etc that will help our team to understand your query better.
How to track your ticket?
As soon as you create a ticket you get an auto-generated mail from MayaData Help Center, with a set of suggested articles. You can go through these articles and if you find your answer you can close the ticket by clicking on "Yes, close my ticket". In case you still have queries our agents will get back to you via the same mail thread.
If you want to track the status of the tickets generated by you, follow the below-mentioned steps:
- Login to your MayaData Help Center account.
- Click on "My Activities" under your profile section on the top right corner of your screen, as shown in the image below.
- This displays information about all the tickets generated by you. You can filter out the tickets on the basis of your requirement using "Status".
- Clicking on specific ticket redirects you to a page which displays the complete history and details of the ticket.
