Topics covered in the article:
Subscription and Pricing
Kubera offers 3 different subscription plans:
- Kubera Basic:
The Kubera Basic is a free-forever tier subscription plan to get you started with Kubera. With the Basic plan, you get a subscription to the SaaS platform's monitoring features and POC tools for OpenEBS Enterprise Edition.
The Kubera Basic plan includes:- Access to Kubera's Director SaaS platform
- Support for 1 user
- Support for up to 3 active clusters in your project
- Full access to knowledge base articles, tutorials and documentation
- Support through Kubera in-app chat, Kubera's slack community
- Cluster-wide logs (up to 7 days)
- Dynamic management of underlying cloud and hardware capacity
- Includes auto-POC with pre-flight checks, performance budgeting, alerting, resilience audit, and reporting
- Free-Forever tier subscription
Note: When you sign up to Kubera, you are subscribed to the Kubera Basic plan by default.
- Kubera Standard:
The Kubera Standard plan caters to small and medium sized production clusters. This plan introduces Data Migration as a Service (DMaaS) with support for your deployed applications and all types of Kubernetes volumes.
The Kubera Standard plan includes:- Access to Kubera's Director SaaS platform
- All the features of the Kubera Basic plan
- Support for up to 15 users
- Support for up to 10 active clusters
- Upgrade support for controlplane and dataplane components of OpenEBS Enterprise Edition
- CSI Lifecycle Management
- Support for Southbound provisioner (for major cloud vendors)
- Cluster-wide logs (up to 30 days)
- ChatOps -- Monitor your clusters and workloads using push-notifications from Slack
- Topology features
- DMaaS -- advanced backup service with AWS S3 and Google Cloud backend. Click here to learn more.
- Early-access features
- Dedicated 8/5 business hours support
- Annual Architecture Review
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$69/user/month$49/user/month (discounted price for early subscribers)
Note: If you are an existing Director user and you are using (or evaluating) Director's Premium plan, you will be automatically subscribed to a 14-day free trial of the Kubera Standard plan. Contact us at support@mayadata.io for more information.
- Kubera Enterprise:
The Kubera Enterprise plan focuses on high-availability and offers advanced features for enterprise-grade workloads. The Kubera Enterprise plan is backed by the MayaData's expertise in Container-Attached-Storage and commitment to customer-success.
The Kubera Enterprise plan includes:- Access to Kubera's Director Online SaaS platform and on-premise support (Kubera OnPrem)
- All the features of the Kubera Standard plan
- Support for unlimited number of users
- Support for unlimited number of active clusters
- Active Kubera authentication support
- DMaaS, with additional support for MinIO storage
- Cluster-wide logs (up to 180 days)
- Quarterly Roadmap Review
- Dedicated 24/7 support
- Private slack channel in MayaData's slack workspace
- Contact us at sales@mayadata.io for pricing details.
Visit our website to compare plans and prices.
Support
We at MayaData, are committed towards customer-success. Responding to your query is our top-most priority.
To get support, you are required to Sign Up with MayaData. Signing in, gets you a subscription to the Kubera Basic plan. You get complete access to Help Center documentation, KB articles and user Community forums.
However, users who have subscribed to the Standard or Enterprise plan, gets benefit of raising support tickets and can directly get in touch with our customer success team with defined SLAs.
Support for users of the Kubera Basic plan:
- Kubera in-app chat: Kubera ships with an in-built chat feature. You can use in-app chat to talk to our engineers from Kubera Director itself.
- Knowledgebase or help articles: MayaData Help Center gives you access to a set of topic-based help articles for Kubera users. Help articles contain tutorials and guides for standardized use-cases. You can access the Help Center at help.mayadata.io or through your account portal. Articles in the Help Center are constantly updated and revised.
- User community forums: We use slack as a community forum. You can ask questions or provide help to other users on the community forum. Our engineers support community users when they have the time. The best way to get engineering support is via Kubera's in-app chat. Join these community forums using the following links:
Join the Kubera slack community.
Join the #litmus channel in the Kubernetes slack workspace.
Support for users of the Kubera Standard plan:
- Kubera in-app chat: Kubera ships with an in-built chat feature. You can use in-app chat to talk to our engineers from Kubera Director itself.
- Knowledgebase or help articles: MayaData Help Center gives you access to a set of topic-based help articles for Kubera users. Help articles contain tutorials and guides for standardized use-cases. You can access the Help Center at help.mayadata.io or through your account portal. Articles in the Help Center are constantly updated and revised.
- Answer bot: The answer bot at the bottom-right corner of all Help Center pages will look through all available help articles and find you the right one. You can also use it raise support tickets and speak directly to our engineers. Click on the
icon in the bottom-right to access the answer bot. You can type in your queries and get suggested articles. - User community forums: We use slack as a community forum. You can ask questions or provide help to other users on the community forum. Our engineers support community users when they have the time. The best way to get engineering support is via Kubera's in-app chat. Join these community forums using the following links:
Join the Kubera slack community.
Join the #litmus channel in the Kubernetes slack workspace. - Support tickets: You can raise tickets with details of your query or issue. If your ticket is related to a subscription that is under a trial subscription or paid subscription, SLAs will be applied to that ticket and you will be given priority support.
Support for users of the Kubera Enterprise plan:
- Kubera in-app chat: Kubera ships with an in-built chat feature. You can use in-app chat to talk to our engineers from Kubera Director itself.
- Knowledgebase or help articles: MayaData Help Center gives you access to a set of topic-based help articles for Kubera users. Help articles contain tutorials and guides for standardized use-cases. You can access the Help Center at help.mayadata.io or through your account portal. Articles in the Help Center are constantly updated and revised.
- Answer bot: The answer bot at the bottom-right corner of all Help Center pages will look through all available help articles and find you the right one. You can also use it raise support tickets and speak directly to our engineers. Click on the icon in the bottom-right to access the answer bot. You can type in your queries and get suggested articles.
- User community forums: We use slack as a community forum. You can ask questions or provide help to other users on the community forum. Our engineers support community users when they have the time. The best way to get engineering support is via Kubera's in-app chat. Join these community forums using the following links:
Join the Kubera slack community.
Join the #litmus channel in the Kubernetes slack workspace. - Support tickets: You can raise tickets with details of your query or issue. If your ticket is related to a subscription that is under a trial subscription or paid subscription, SLAs will be applied to that ticket and you will be given priority support.
- Dedicated private slack channel: You can ask for help directly from our engineers using your dedicated slack channel. With the 24/7 support plan included in Kubera Enterprise, our customer-success team is always on the lookout for your support needs.